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» Flare Sci-Fi Forums » Community » Officers' Lounge » A Classic Tale of Microsoft "Support" (Page 1)

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Author Topic: A Classic Tale of Microsoft "Support"
MinutiaeMan
Living the Geeky Dream
Member # 444

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Pardon me for this rant...

I've never been fond of Microsoft products... in fact, the only one that I really like is Word. I've been "forced" to use MSN Instant Messenger for about a year now, in order to collaborate with other writers for the Renaissance project that I'm a part of. I have no objections to the Messenger program in itself; there's no ads, and the speed is decent.

Of course, though, M$N requires you to sign up for (and maintain) one of their Hotmail accounts in order to qualify for their services. I already have three active e-mail accounts, and the Hotmail is totally useless, and a spam magnet to boot. I absolutely never use the e-mail address for anything, but I get between ten and twenty messages to that account PER DAY, on topics ranging from girls with their webcams to getting FBI files to earning a "free" diploma. It's bullshit.

But that's not what I started this topic for...

I use OmniWeb 4.1.1 as my default browser, and that is set in my system-wide preferences panel. MSN Messenger provides a convenient window that notifies you if you have a Hotmail message while you're connected... but if you click on that window, the program IGNORES your established settings and automatically opens Internet Explorer (also known as Internet Exploder).

It's certainly not a huge deal; I can manually enter the URL in OmniWeb and access my Hotmail that way; but the principle of M$N ignoring my set preferences really annoys me, so I sent a query off to M$N "Support" to see if something could be done.
quote:
First Reply -- MSN Support
One of the prerequisites of Messenger working environment is a default browser (with IE 5 as most highly recommended). Without the proper working environment, Messenger will not be fully functional. Please download the latest version of Microsoft(r) Internet Explorer at http://www.microsoft.com/mac and set Internet Explorer as your default browser.

Bullshit, says I. I can access Hotmail in all its so-called glory from any browser I want. I e-mailed back (politely, of course) explaining further.
quote:
Second Reply -- MSN Support
Thank you for writing back to MSN Messenger Service about disabling the program to launch IE as browser.

We appreciate your feedback. After carefully reviewing your question, I've determined that you'll need additional technical expertise from the support experts in Microsoft Product Support Services (PSS) to resolve the issue. I've forwarded your message to Customer Central in PSS; they will contact you via e-mail shortly and will have additional questions for you. While our team specializes in resolving issues regarding the user interface, features, and instant messaging services for the MSN Messenger client, the issue you've raised covers technical features of other Microsoft software, and the PSS team specializes in handling these specific kinds of issues. They are also better equipped to assess your issue and give product improvement feedback directly to the developers who work on that product.

Okay, that's a bit better. At least they understand my question and seem to be forwarding it to the proper people. However, the very next message I read was...
quote:
Third Reply -- Microsoft Support (Not MSN this time!)
Thank you for contacting Microsoft.

I understand that you would like�to open OmniWeb�browser through MSN Messenger to check your Hotmail account. I realize the importance of your issue and look forward to providing you with right support options.�

The e-mail address you have contacted is of Microsoft Product Support, who can assist with Microsoft products and services. The Microsoft Network (MSN) is a part of the Microsoft Corporation, but MSN operates as a separate entity. For assistance with your MSN issue, I recommend contacting the MSN support team directly.

So, when Microsoft realizes that some computer geek is on to them, they give the poor fool a runaround and hope that he gives up in frustration? Sigh... no wonder they control the browser market -- their bureaucracy makes it impossible for people to get straight answers from them!

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“Those people who think they know everything are a great annoyance to those of us who do.” — Isaac Asimov
Star Trek Minutiae | Memory Alpha

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EdipisReks
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is there a version of trillian for mac? if there is, it would prevent you from having to deal with msn messenger.
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Cartman
just made by the Presbyterian Church
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It can be done, but it involves hex-editing the MSN executable -- as well as painstakingly altering several billion registry entries. Sound like fun?

Thought not. [Smile]

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MinutiaeMan
Living the Geeky Dream
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I can't edit the executable, because there's no such thing as an executable on my computer. I don't use no steenking Windoze machine!

Mac OS X, baby. I've got a Jaguar on my hard drive!

I suppose if I learned how to program in Carbon I could hack the application, but that would (1) be illegal and (2) require that I learn an entire programming language and environment. Thanks, though.

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“Those people who think they know everything are a great annoyance to those of us who do.” — Isaac Asimov
Star Trek Minutiae | Memory Alpha

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EdipisReks
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computers without executables. kinda like car wheels without lug bolts, IMNSHO.
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Fabrux
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The best bet would be for you to use Trillian or some other like program. Also, you don't have to have a Hotmail account to have a Messenger account. If you'll notice, Dan, my Messenger account is with a GMX email address.

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I haul cardboard and cardboard accessories

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MinutiaeMan
Living the Geeky Dream
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Topher, you're a godsend! This may sound silly, but I never realized before that there was a difference between a Hotmail account and a .NET Passport! When I signed up for MSN last year, the form I was given (as I recall) had only a field for the e-mail account username and wanted me to choose from one of the MS-provided services out of a drop-down menu.

I've already cancelled the Hotmail account (aka ShitMail) and since MSN is giving me crap about canceling my .NET Passport that's associated with that now-dead account... well, I'll be sending some rather annoyed e-mails.

Whew! [Smile]

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“Those people who think they know everything are a great annoyance to those of us who do.” — Isaac Asimov
Star Trek Minutiae | Memory Alpha

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Fabrux
Epic Member
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The link for using a different email is very small and hard to find.

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I haul cardboard and cardboard accessories

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Grokca
Senior Member
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and once again the evil Bill Gates was thwarted in his attemp to take over the world.

That's your story for tonight kids, now off to bed.

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"and none of your usual boobery."
M. Burns

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Toadkiller
Active Member
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I thought the new iChat was supposed to help one out with this sort of thing as well - or does it not interface with MS?

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Twee bieren tevreden, zullen mijn vriend betalen.

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MinutiaeMan
Living the Geeky Dream
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iChat is for AOL only...

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“Those people who think they know everything are a great annoyance to those of us who do.” — Isaac Asimov
Star Trek Minutiae | Memory Alpha

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Austin Powers
Slightly warped
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And we all know that AOL is conspiring with "The Big Bad Bill"... [Mad]

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Lister: Don't give me the "Star Trek" crap! It's too early in the morning.
- Red Dwarf "The Last Day"

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Sol System
two dollar pistol
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Er, are they?
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EdipisReks
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AOL doesn't want anything to do with microsoft. in fact, they are currently bundling AOL with Lindows based machines sold at Wal-Mart. not a good way to conspire with "Big Bad Bill".
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Harry
Stormwind City Guard
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I don't know. But the AOLTimeWarnerAcmeFordDextersLab company is scary enough.

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Titan Fleet Yards | Memory Alpha

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