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[QUOTE]Originally posted by AndrewR: [QB] [QUOTE]Originally posted by PsyLiam: [qb] [QUOTE]Originally posted by akb1979: And I'm lazy to do a seperate quote box for Andrew, so I'll just answer it here...downloading SP2 would include all the previous updates. I'd say that you could use System Restore if it goes wrong, but that would be hard to do if the computer keeps resetting. I'm curious as to what the problem is. I'm a bit sceptical about that "helpdesk having hundreds of queries", because millions of people obviously installed that update without any trouble. And why on Earth did they have to wipe your computer? Wouldn't it load up in safe mode? Couldn't they just do a repair installation of Windows? [/qb][/QUOTE]OK, It's a long and arduous tale, but I'll flesh it out even more. My theory (and a few others) is that because it was the 'wee hours' for the States when Australia is 'awake' they had uploaded a stuffed new update, and we happened to cop the stuffed version - before they replaced it - which 'miraculously' happened at about 4pm that afternoon. It was a Saturday our time, and I got to the computer store they were run off their feet trying to answer phones go to businesses that they had sold computers to etc. ANYWAY - They took my computer in and were going to fix it. Fine at that time. I got home and rang Microsoft naiviely thinking they might give me some answers. They denied everything, and said that they had had no complaints or tech queries about said problem. So I explained to the desk idiot what had happened and he said 'oh do you have your computer there' and i said 'no I returened it to it's place of purchase (a microsoft certified vendor etc etc.) he said 'oh no, no you should have rung us first - you should always ring us first (yeah right) go and retreive your computer and ring us back. So I stupidly did - after that guy going on about how Microsoft are supposed to deal with problems that i had mentioned etc. So while they were in the middle of doing a 'mirror' of my computer back at the shop - I asked them if I could take my computer home and bring it back - and if stopping in the middle of a 'mirror' would stuff the computer (the dweeb working at the store said no, that is fine). Get the computer home, ring back the microsoft guy, go through everything I've already checked - safe mode etc etc. Then the microsoft ARSEHOLE goes "oh, no you should return the computer to it's place of purchase". I was so frickin' annoyed. Anyway take it back to the store. I go back to the end of the queue. Next TUESDAY I get a phonecall from store dweeb telling me that my computer has been wiped. Stopping the mirror halfway through caused the partition to fail or something like that. SO If I had just let them do their job, without microsoft interfering in the first place - everything would have been fine. They still CHARGED me for it all. SEEING as my computer was only 2 months old at that point, I learnt how to install and network my new XP computer and my old Win95 computer (which they said at the store they wouldn't or couldn't support - wankers). Just redownloaded everything to my new HDD again (and had to reinstall everything). SO after that stuffing up my computer I turned up auto update - as I was advised. (you can't win though cause you put the updates on and your computer is vunerable to Microsoft putting up dud updates - which they seem to test on Australia as it's like 4am in the morning for them, and they can find problems and fix them before the day starts for people in Asia, Europe and the Americas. Grr. AND if you turn of updates microsoft aren't going to help you because they just say 'oh you should update'. GRR. ANYWAY - this new problem that I have with updates - is that one of the SP1 updates changes my Windows display - as I said in a previous post - all the toolbars and text goes black, so you can only go back and undo the update if you can essentially navigate your way back 'in the dark'. Everything is black. Well most things. SO if I don't put that update in, I can't install the following updates. SO STUPID! (This update I'm talking about is different to the one that restarted my computer over and over again). Andrew [/QB][/QUOTE]
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