Flare Sci-Fi Forums: Why MCI-WorldCom Is The Shittiest Cell Phone Company

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Posted by Malnurtured Snay (Member # 411) on :

I got a cell phone LAST November. I paid $100 for it.

All was good. Until I got my first bill.

Want to know why?

I got my first bill in July.

I got my phone in November. I got my bill in July. That's nine months. Nine months at $40 a month. That's a bill of $360.

I had made attempts to contact WorldCom about my billing problem, no luck, of course.

So, I did the only thing I could afford to do. I sent them a $100 payment in July, August, and September.

I was getting caught up, too. I owed maybe $180 after I sent in my check in September.

Then they cut off my service in mid-September (the day after they put my check to them through the bank).

I called them about three weeks ago, and spoke to some customer service goons. I made a payment over the phone, and was promised my cell phone would be working in 24-48 hours. That was on a Saturday. By the following Thursday, I'd been given six promises ("it'll be working...") and gotten two new phone numbers for my same, damn phone. I should mention that each time I called, I had to give them my new address ... apparently, their computer system is too stupid to save information.

It is three weeks later, my phone still does not work. I have sent two letters to their customer service VP, and my most recent calls are blocked by a messenger service that says "We're too busy to talk with you, fuck off, okay?"

Thankfully, my service with them ends at the end of this month. Tomorrow, I'm going to Verizon and getting a new service plan for my phone. I have no intention of paying my September, October, or November bills to WorldCom. In fact, if they don't start answering my calls and responding to my letters, I'm not going to pay them anything at all.

Don't get MCI. They're a bunch of stupid fucks who don't know how to run a business.

Posted by Malnurtured Snay (Member # 411) on :

No, it's okay. Don't comment on what idiots they are. Really, I understand.

Posted by Mojo Jojo (Member # 256) on :

Maybe nobody else has had the 'pleasure' of dealing with them?

But alright, I think they're idiots. That make you feel better?

Posted by PsyLiam (Member # 73) on :

Yup.

Out of curiousity, what are popular mobile phones in the US? Does Nokia have the same dominant market penetration that it does over here?

Posted by The_Tom (Member # 38) on :

Nokia is up there, but so is Motorola and Ericsson.

Posted by Malnurtured Snay (Member # 411) on :

MCI = suck

Maybe the terrorists will blow them up for their next attack.

That wasn't nice to say.

Dammit.

Posted by Shik (Member # 343) on :

Y'KNOW...my father was for many years a senior systems administrator at MCI's Ryebrook, NY HQ complex. Perhaps if I can pump him for building layout information, you can have a CS map coded up for your personal usage.

Posted by PsyLiam (Member # 73) on :

Now Tom, you're Canadian. You're not from the US, much as you'd like to be. It's a pain you're going to get over.

So what mobile has everyone got then (and does Canada/Australia say "mobile" or "cell phone")? I've still got the Nokia 3210 that I got after having my previous phone stolen. And that was 3 months after I'd lost the one before that. It's okay. And my excuse for not getting a newer one is a deep, deep hatred of Snake 2.

Posted by Jack_Crusher (Member # 696) on :

Now Bellsouth, they are a shitty ISP. I am using DSL from them, and the service is usually either totally down, slow, or the modem needs to be restarted to keep the service working. And their customer support/ tech support are unknowledgeable assholes.

Posted by Tahna Los (Member # 33) on :

Commonly used Cellphone Makes in Toronto:

5) Samsung
4) Sanyo
3) Motorola
2) Ericcson
1) Nokia

I have a Panasonic. $60/Month for unlimited weeknights and weekends, 200 everyday minutes. Voicemail, but no call Display.

It's what I need since I'm living alone and don't have my own phone line ATM.

[ November 05, 2001: Message edited by: Tahna Los ]