PLEASE don't take this as an attack on yourself personally!! *LOL* FYI, I do tech support for an ISP (which shall remain unnamed) and I thought you all might just find some of my "tech calls from hell" to be amusing...1) Me: Okay, type "x" and then a space...
Luser: Wait, wait...is that an upper case space or a lower case space?
Me: Uhhh...
2) Luser: I seem to have a problem with the disk you folks sent to me.
Me: Alright ma'am...what seems to be wrong with it?
Luser: Well, I put it in the drive and it didn't do anything.
(I put this lady on mute and started laughing, this happens often...thank goodness for the mute button!)
3) Luser: Listen, I dialed up to you people and now it's not DOING anything! What the hell is wrong with it??
Me: Hmmm...so you dialed up, but then it didn't do anything after that?
Luser: YES! I stayed connected for 43 minutes WAITING and it did NOTHING! Is the internet THAT slow?!
Me: Sir, did you open your Internet Explorer?
Luser: What, you mean it doesn't do that for me...?
4) Luser: What's this "Dialing-up Networking" crap? I don't NEED this, do I?
5) Luser: I kept getting this message saying I was disconnected by the remote computer...I'm not DIALING a remote computer!
Me: Ummm...yes ma'am, you are dialing a remote computer...
Gotta love these - Some commonly mispronounced words:
Logon: It's "LOG ON", not "logan"...
Eudora: NOT Endora, or Wudora, or...
Winsock: Note, there is no "T" in this word...so how come so many people say "winstock"?!
My all time favorite (and VERY TRUE) story:
One day I was doing tech support for this lady who was quite the newbie, no problem, I deal with them everyday.
Anyways, I simply could NOT figure out what was wrong with her machine! Windows 98 gave us unhelpful error message after unhelpful error message. I tried EVERYTHING. I asked her if everything was plugged in, I re-installed TCP/IP, dial-up networking and then the modem, I gave her init strings, I double-triple-quadruple checked every setting...
Well, after about 3� hours total of calls from this lady (each time she had to hang up and try again), I gave up. I told her to call a technician. She had completely exhausted both mine AND my co-workers resources, for the life of us, we simply did not know what the problem was.
So, both of us being slightly disappointed, I said goodbye to her. Well, about half an hour she phones me back, here's the dialogue:
Me: "ISP name", Danielle speaking, how can I help you?
Luser: Oh hey Danielle, it's Ms. X again...I was just looking through my computer box and I found this cord, I don't know if it makes any difference or not though...
Me: What type of cord?
Luser: Well, it looks like a phone cord...
Me: **mute button** Hahahahahahahahaahhaahahahhahahahahahahahahahahahahahaha!!!! (By this point in time, my co-workers are looking at me like I've lost it...) *deep breath* Oh, a phone cord? That would be the problem then. You need to plug that into the back of your computer. **mute button** *more hysterical laughter*
Luser: Oh, okay!
Me: Have a nice day.
Never heard from her again...*LOL* But the strangest thing is, why didn't Win 98 tell us there was no dial tone?!? Guess I'll never know...
*edited by CC to fix the table*
[This message was edited by Charles Capps on April 13, 1999.]