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[QUOTE]Originally posted by Shik: [QB] So three weeks ago, on 9 August, I placed two orders as part of the day's flash drop. About 2 weeks ago, I received shipping notice for Tthe second, but nothing for the first. Yesterday, after 3 weeks, I received the second order, but still have gotten zero notification for the first. No shipping, no anything except the initial confirmation email. I shot off an email last night, all "Where is my second order? Why have I gotten no information on it? What are you going to do to get it to me promptly rather than wait yet another 3-4 weeks?" This morning I received the following: [QUOTE]Hello, So sorry for the delay on your order. It appears the USS Enterprise NCC-1701-B stock arrived damaged, so the team have been trying to source replacements. At this moment in time, I couldn't advise how long this would take I'm afraid. Are you happy to wait for the team to get this sorted, or would you like a refund on the item? Thanks, Ozzy[/QUOTE]What?? Does that not bear some kind of notice? I replied with: [QUOTE]How are we defining "damaged"? Dented boxes? Broken product? Water damage? Some things may be more acceptable than others. I'm willing to wait within reason, but considering that it was supposed to be limited stock & that it's been three weeks without any sort of notification or explanation, I'm not exactly sanguine about this. Please keep me informed on updates on this issue. Thank you.[/QUOTE]Anyway, I've noticed that MR has really dropped the ball on timely order fulfillment in the past 2½ months. And now this? Come on. [/QB][/QUOTE]
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