-------------------- "And slowly, you come to realize, it's all as it should be, you can only do so much. If you're game enough, you could place your trust in me. For the love of life, there's a tradeoff, we could lose it all but we'll go down fighting...." - David Sylvian FreeSpace 2, the greatest space sim of all time, now remastered!
Registered: Mar 1999
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-------------------- "You are a terrible human, Ritten." Magnus "Urgh, you are a sick sick person..." Austin Powers A leek too, pretty much a negi.....
Registered: Sep 2000
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posted
Personally, I enjoyed the Bank of America one. Having worked for the dear old "Bank of Satan" and being screwed over by them repeatedly in my tenure with them through the years, this not only does not surprise me, but in fact, I would expect nothing less.
I have very little respect for a company that states their employees come first and then shits on them EVERY SINGLE chance they get. Of course, they also do the same to their customers. Do you know how many payments/deposits they lose? Have you ever tried to get them to FIND those funds? It takes weeks. Meanwhile, if it's a payment, the collections departments calls you every half hour and tells you that you need to pay them and that payments don't really get lost, ever. (Then why do they have a payment research department??) I went through this two months in a row with them on my Jeep payment as an EMPLOYEE and I had the cancelled check to prove it, and they still couldn't figure it out for 4 months. I feel horrible for customers of BoA.
And calling them is a 30 minute hold time, on average. It's awful.
So really, their phenomonal growth is amazing to me.
The happiest day of my life was the day I quit my job and closed every account I had with them. I'm now with a credit union, and you know what? I haven't had a problem yet.
Sorry. I was a little bitter there. I've moved on now. Rat bastard BoA.
~LOA
FYI - I quit my job well over a year ago. The department I live in, last I heard two months ago STILL had not told anyone that I had quit, but that I am just on a medical leave because a) they are hoping I'll come back (I'd rather be dipped in shit) and b) they are concerned that if people know I quit and where I went, they will get up the guts to follow. Amazing, is it not? My desk is STILL there, empty, but with my name tag on it. *shakes head*
-------------------- "You are anal twattypoo who has ruined my good mood" PsyLiam to TSN May 01,2006.
Registered: Mar 1999
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Da_bang80
A few sectors short of an Empire
Member # 528
posted
Wow, And I thought my Credit Union was bad...
-------------------- Grant me the serenity to accept the things I cannot change. The courage to change the things I cannot accept. And the wisdom to hide the bodies of all the people I had to kill today because they pissed me off.
posted
My wife has been trying for over 6 months to close her account with BoA. For some reason, there's less than a $1 charge left on her account. The online payment system won't let you make a payment that small, and the people on the phone are clueless. We've sent a check to them multiple times to take care of it, but they can't/won't/etc. accept it. What's worse is that they've referred us to a collections agency because we "refuse to pay the charge"! Unfortunately, part of the reason we closed the account was they don't have any branches in Alabama, so we can't park ourselves in front of someone until they take care of it and confirm it.
Registered: Jul 2002
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posted
Same thing happened to me when I graduated college and tried to close my account with Bank 1. They closed the account without bothering to check if all my outstanding checks had cleared. One hadn't, and when it came through, it reopened the account automatically, which, surprise surprise, didn't have any money in it. It took six months of me making phone calls and trying to pay off the bloody check whilst not getting stuck with any of the overdraft/returned check fees before they finally referred me to collections for what basically amounted to a $15 bill. When I finally called the collections department, she took one look at the account, said "Oh my lord... It's taken care of Mr. Fore," and hung up.
Call the collection dept. They have bigger fish to fry than you.
Oh, and hey... Paris Hilton made the list... sweet.
quote:So really, their phenomonal growth is amazing to me.
Bank of America adverages over 4 bilion dollars annualy in overdraft fees.
Fucking over it's customers is profitable. From Wikipedia:
quote:In 1999, a class action lawsuit was filed against Bank of America for engaging in the practice of "Biggest Check First" check-clearing. Put simply, the bank clears checks and ATM/debit card transactions in order from biggest to smallest, with less regard to what time they come in during that business day. The lawsuit claimed that this is done on purpose: that the bank is manipulating the order of transactions to trigger more overdraft fees to collect. The bank maintains that debits clear the account at the bank's discretion, as is disclosed in the deposit agreement. Customers cannot avoid these fees by avoiding use of written checks; the bank employs the same practice for ATM and debit card transactions. Compounding the issue, the bank authorizes transactions in such a way that one debit card purchase - with funds that were available at the time of purchase - can trigger multiple overdraft fees.
This is why I left BOA as a customer- they fucked me for over $1000 in overdraft fees on my debit card while I was hospitalized. Each overdrafted transaction was for less than $10.00- resulting in a $27 overdraft for each. Their reason- they cashed my rent check, added all my holiday-3-day-weekend's transactions and overdrafted my account over 1K, then deposited my paycheck. Then they bounced my rent check for insufficent funds....after all, I was short by more than $1000, right?
The branch manager was totally unapologetic and actually suggested that I "grow up and lern to handle my finances".
Cocksuckers.
I made a bit of a scene in front of several waiting customers and suckers waiting to open accounts.
-------------------- Justice inclines her scales so that wisdom comes at the price of suffering. -Aeschylus, Agamemnon
Registered: Aug 2002
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Da_bang80
A few sectors short of an Empire
Member # 528
posted
I guess there's something to be said for getting all your money in cash and stuffing it in your mattress eh?
I've never trusted banks, or electronic banking for that matter. One power surge and Ffffft, there goes your retirement savings.
The only thing banks are good for is robbing them.
-------------------- Grant me the serenity to accept the things I cannot change. The courage to change the things I cannot accept. And the wisdom to hide the bodies of all the people I had to kill today because they pissed me off.
posted
By phenomenal growth, I meant the number of customers that keep coming to the bank, not the profitability of the bank.
I know full well about the "biggest check first" rule. I was trained on it.
I also was sent to collections when I closed my BoA bank account over some outstanding debits... the beauty of it is that I specifically asked if the charges in question had cleared, KNOWING I'd used the card recently, and was told they had. Then I got dinged for overdraft fees. It took 3 months to resolve it, but I raised enough of a stink that it was taken care of.
Then, there were more fees because I was no longer an employee so they added "account fees" to my "reopened" account (it was reopened since they'd misinformed me about the pending debits) and hit me with more fees for those - the account fees are usually waived for employees.
When all was said and done, it was $350 in overdraft fees over a total of $28.00 in debits and account fees. I paid the debits, as I'd tried to BEFORE closing the account and withdrawing the funds, and then I allowed the bank to deal with the rest.
I don't know a single BoA customer without a horror story. I understand that mistakes happen - the issue is that at BoA, they employees and managers don't CARE to fix the errors. That's my problem. Then they can't figure out why account retention is so low. *raises hand* I know!
Anyway, that's my bitch. It's a horrid company. I recommend doing business elsewhere. ANYWHERE else. Not Wells Fargo though. They're right next to BoA.
-------------------- "You are anal twattypoo who has ruined my good mood" PsyLiam to TSN May 01,2006.
Registered: Mar 1999
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posted
I've never had any trouble with BoA. Had a student checking account, credit card, and savings account there for almost two years. Maybe mine just happens not to suck?
-------------------- "This is why you people think I'm so unknowable. You don't listen!" - God, "God, the Devil and Bob"
Registered: Mar 1999
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You're lucky in that you're in a model state (a non-merger state) which means you will suffer from fewer computer glitches than non-model states (WA, ID, CA, for example) Non-model states are aquisition states that are operating on the banking systems of the original bank they were aquired from, but with a a duct-tape and bailing-wire patch in place to make those out-dated systems theoretically communicate with the Model BoA systems.
It works some of the time. The rest of the time, it's a nightmare. Then you have employees who are worked to death and feel horribly underpaid trying to fix the situation, but they truly don't care, because why should they? They're just going to get shit on anyway (maybe not a good reason, but the true attitude) so things just don't get fixed very quickly or efficiently once the system fucks up.
Model states also have their fair share of issues, but they're mostly people-driven and less computer driven.
Again, I say, give it time. I have faith in the good ol' BoA
-------------------- "You are anal twattypoo who has ruined my good mood" PsyLiam to TSN May 01,2006.
Registered: Mar 1999
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