Starship database: completed; History of Starfleet: done; website: probably never
Member # 343
So three weeks ago, on 9 August, I placed two orders as part of the day's flash drop. About 2 weeks ago, I received shipping notice for Tthe second, but nothing for the first. Yesterday, after 3 weeks, I received the second order, but still have gotten zero notification for the first. No shipping, no anything except the initial confirmation email.
I shot off an email last night, all "Where is my second order? Why have I gotten no information on it? What are you going to do to get it to me promptly rather than wait yet another 3-4 weeks?"
This morning I received the following:
So sorry for the delay on your order.
It appears the USS Enterprise NCC-1701-B stock arrived damaged, so the team have been trying to source replacements. At this moment in time, I couldn't advise how long this would take I'm afraid.
Are you happy to wait for the team to get this sorted, or would you like a refund on the item?
What?? Does that not bear some kind of notice? I replied with:
quote:How are we defining "damaged"? Dented boxes? Broken product? Water damage? Some things may be more acceptable than others.
I'm willing to wait within reason, but considering that it was supposed to be limited stock & that it's been three weeks without any sort of notification or explanation, I'm not exactly sanguine about this. Please keep me informed on updates on this issue. Thank you.
Anyway, I've noticed that MR has really dropped the ball on timely order fulfillment in the past 2½ months. And now this? Come on.
-------------------- "The French have a saying: 'mise en place'—keep everything in its fucking place!"
Registered: Jun 2000
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That’s interesting about the B. My order was also late, and I queried, and was told
quote:We are working through a backlog at the moment due to stock arriving later than expected.
Last week's drop was postponed to help us catch up - the team is getting there! We are making sure all stock is in the best condition before shipping out orders, but it shouldn’t be much longer until yours is on the way.
We haven’t forgotten about you, but at this moment in time, I couldn't advise a shipping date I'm afraid.
I received a shipping notification today, three weeks after I placed the order. Let’s see what arrives…
Meanwhile, the Ent-F sold out in less than a minute last night. Annoying.
My last order, including the QMX chair, still hasn't shipped. MR had published that that stock arrived much later than anticipated (the 20th), and it appears it didn't actually arrive until the 24th...they're promising fulfillment of my order within 14 days of the 24th, so, fingers crossed.
Not Eaglemoss, but I've been patronizing an amazing vintage toy store in northern Maryland for the last few months in Westminster. Their entire back wall is Star Trek and I've picked up the Art Asylum Klingon BOP (regular and cloaked); Playmates Klingon BOP; and today scored the Playmates USS Defiant -- all for cheaper than eBay, although certainly higher priced than when they were available at retail.
The Defiant ... what an amazingly detailed model for Playmates (especially compared to their BOP).
Really tempted by the Art Asylum Enterprise-A but they want $185 for it .... maybe my next trip ....